Riley O'Neil
About
Results-oriented Operations Professional and Sports Management candidate with experience optimizing workflows, scaling programs, and managing facility logistics. Documented success in driving customer retention and de-escalating high-tension situations through exceptional communication.
Experience
Business & Leadership Intern
Aug 2026 - Present
Drove high-volume restaurant operations, safety standards, and peak-shift guest experience. Applied servant leadership to mentor team members while acquiring core business management skills.
Greens & Grounds Intern
Apr 2026 - Aug 2026
Maintained tournament-ready turf through precision mowing, structural course care, and manual bunker reshaping. Managed shop organization and equipment safety while assisting in facility renovations and design upgrades.
Student Assistant
Oct 2025 - Present
Supported business school administration by publishing newsletters and executing projects. Drove prospective student recruitment through cold and warm outreach for Undergraduate Admissions.
NFL Flag Football & U.S Soccer Federation
Nov 2024 - Aug 2026
Regulated high-velocity FIFA and NFL Flag games to guarantee safety and fair play. Utilized independent judgment and conflict resolution skills to manage sideline conduct and de-escalate tension.
Guest Service Representative
Jun 2024 - Oct 2024
Managed high-volume front desk operations, processing complex guest reservations and maintaining operational continuity with leadership. Handled daily cash reconciliation and nightly deposits with zero discrepancies.
Team Member
Jan 2024 - Aug 2026
Partnered with leadership to direct daily youth sports operations, scaling NFL Flag to 200+ kids and launching Jr. NBA. Managed admin, scheduling, and multi-channel marketing while delivering high-touch customer service to parents.
Education
Sports Management/Marketing
- Bachelors
Aug 2025 - Present
GPA: 3.89 | Dean's List 2025 & 2026
Relevant Coursework: Accounting I & II | International Business | Integrated Marketing | Business Law | Statistics |
Organizational Leadership | Organizational Behavior | Macro & Microeconomics
Projects: Organization Awareness Group Project: In-depth look at Lollypop Farm, ASPCA
Sports Management
- Associates
Aug 2023 - May 2025
GPA: 3.7 | Dean’s List 2023-2025
Phi Thetta Kappa
