Jacob Tice

Confirmed and managed daily driver’s assignments to ensure adequate staffing for transportation operations. Coordinated daily drivers schedules and monitored assignments to support efficient operations and logistics. Utilized scheduling and transportation management platforms to track assignments and shift operations for over 50 drivers

• Managed phone orders, answered customer questions, and assisted with in-store customer service • Led catering and prep team to ensure order accuracy and proper planning skills to complete orders • Supported online customer service issues while managing daily opening, closing, and cleaning responsibilities.

• Managed high-volume tables with efficiency, accuracy, and strong customer service skills • Assisted guests with menu knowledge, food quality concerns, and dietary accommodations • Led coworkers and shift communication to support steady restaurant operations