Kaylie Pieczynski

• Assisted in establishing customer needs • Provided assistance in resolving customer service issues • Capable to work quickly and proficiently • Answered questions about events and concerts • Processed orders in person or over the phone • Daily balancing of cash drawer

• Assisted with the planning/execution of conference center events • Assisted with in game promotions and activities at IUP basketball games • Interacted with building staff, Athletics, Aramark, and campus employees when working with various projects • Carried out other tasks as assigned to help achieve the overall goal of a successful season

• Identified and responded to emergencies according to protocol • Enthusiastically greeted and directed guests while performing assigned task • Provided guests with event and venue information • Proactively approached guests that may have an issue and/or complaint • Creatively resolved issues/complaints and involved event Supervisor or Manager

• Answered and directed phone calls to appropriate personnel • Greeted and welcomed customers, and checked them in and out • Issued and collected room keys, and verified customers hotel registration information • Calculated guests room payments and other additional costs • Managed online, phone, and in person room reservations

• Greeted students, checked them in and out of the office • Answered telephone, took messages, and directed them to the right personnel • Scheduled appointments for mock interviews, resume reviews, and interviews