Kaylie Pieczynski
Emporium, Pennsylvania USAExperience
Ticket Sales
Aug 2023 - Dec 2023
• Assisted in establishing customer needs
• Provided assistance in resolving customer service issues
• Capable to work quickly and proficiently
• Answered questions about events and concerts
• Processed orders in person or over the phone
• Daily balancing of cash drawer
Intern
Jan 2023 - May 2023
• Assisted with the planning/execution of conference center events
• Assisted with in game promotions and activities at IUP basketball games
• Interacted with building staff, Athletics, Aramark, and campus employees when working with various projects
• Carried out other tasks as assigned to help achieve the overall goal of a successful season
Event Staff
Nov 2022 - Dec 2023
• Identified and responded to emergencies according to protocol
• Enthusiastically greeted and directed guests while performing assigned task
• Provided guests with event and venue information
• Proactively approached guests that may have an issue and/or complaint
• Creatively resolved issues/complaints and involved event Supervisor or Manager
Front Desk Intern
Jun 2022 - Jul 2023
• Answered and directed phone calls to appropriate personnel
• Greeted and welcomed customers, and checked them in and out
• Issued and collected room keys, and verified customers hotel registration information
• Calculated guests room payments and other additional costs
• Managed online, phone, and in person room reservations
Front Desk
Aug 2021 - Aug 2023
• Greeted students, checked them in and out of the office
• Answered telephone, took messages, and directed them to the right personnel
• Scheduled appointments for mock interviews, resume reviews, and interviews