Amy Nguyen

Lead daily operations and sales: conceptualize and implement an array of digital products, goods, services and new features for Gaia Online social networking, forums, gaming, and a virtual world website Own and drive the strategy for Gaia. Identify opportunities, write, refine requirements, and define the product strategy and feature roadmap.

Supporting Gaia employee communications, coordinating and working as a liaison between the community and Gaia; providing customer-centric focus and support. Community Management responsibilities include collecting data & feedback; Community outreach onsite and via various social media channels.

Support teams on various projects across a range of web/graphic designs & creative needs. Includes launching exciting new products, designing marketing collateral; composing infographics and design ad-hoc graphics. Visual and web design focus. My primary focus was on creating visual graphics to accompany monetization-related campaigns.

Acted as a liaison between 350 residents and the housing department, providing excellent customer service at the 24-hour front desk for the university dormitory. Assessed, reported, and responded to crisis situations, wellness concerns, and facility emergencies. Executed administrative role by assisting residential and guest relations.

Part of a team to facilitate an annual summer camp meant for teens to develop leadership skills and the ability to build communities. Design & Brand Strategy. Provides on-going assistance to re-shape the image and brand of our program Aids in the recruiting and selection process for new staff members;