Jacob McMillen

• Built professional working relationships with peers and supervisors, whilesupporting with day-to-day operations• Conducted research and presented findings to leadership.• Created and organized documentation to support team.• Handled basic issues and problems under direct supervision, escalatingmore complex issues to appropriate staff, while

• Worked with internal teams to deliver accurate information to customers, while developing and maintained strong relations with customers to meet quality expectations. • Assisted customer in understanding products, components, and systems. • Assisted customers with various types of technical issues via email, live chat, and telephone.

• Assisted with community engagement and team fundraising events. • Assisted coaching staff with daily operations • Helped manage game day operations • Practice Organization • Managed the team laundry and equipment

● Customer communication ● Design Website ● Update databases ● Sales ● Advertising