Andy Woods

End User Support  PC Imaging and deployment  Hardware and software installations  Driver downloads  Drive and printer mappings  MS SCCM  Windows 7 to Windows 10 migration  Identified, researched & resolved technical problems  Documented, tracked & monitored technical support problems

User creation and removal, email maintenance  Assisted end-users in resolving computer issues  Performed Track-it Help ticket management  Active Directory management  Remote Support for multiple locations  Performed console monitoring  Ensured daily success of IT processes

• Data Collection of MLB games in real-time • Data collection & analysis, pitch recognition and identification • Report type, velocity and location of pitches • Analyze, interpret and chart all data • College football player tracking • Log game, conditions and other data • Study pitcher profiles, tendencies, and game film • Analyze and record plays

Performed hardware and software installations  Performed customer service and end-user support  Performed Track-It / Help-Desk ticket management  Performed end-of-day and batch processing Computer Operations Daily Data Processing Help Desk Duti