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Cedis Sykes

I want to turn my love of sports into a career.
Detroit, MI

About

As an Account Manager with Automation Alley, Cedis Sykes is responsible for sales and engagement for governments and associations. He also manages accounts for professional service and manufacturing companies. Cedis has 5 years of call center and sales experience managing customer relations with Frito Lay and LA Fitness. He has a Bachelor's degree

Experience


Account Manager

Jan 2020 - Present
• Serve as the lead point of contact for all customer account management matters • Build and maintain strong, long-lasting client relationships • Negotiate contracts and close agreements to maximize profits • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensure the timely and successful deli

Membership Director

Nov 2019 - Jan 2020

Team Lead

Dec 2018 - Nov 2019
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls. • Id

Team Lead/Supervisor

Feb 2018 - Dec 2018
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls. • Id

Corporate Account Specialist/Distribution Center Liaison/Billing Admin

Sep 2017 - Feb 2018
Keeping records of sales via Excel • Reaching out to various corporate accounts to place orders • Direct contact with corporate office • Placing orders for corporate accounts • Transfer account information from email to Excel spreadsheet • Work with Distribution Centers to ensure orders are flowing • Work with Distribution Centers to verify if ther

Sr Advocate

Mar 2015 - Sep 2017
• Handling escalated customer service calls. • Assisting with daily operations. • Manage KPI . • Review Team Member quality performance and prioritize counseling and re-training as needed. • Maintain extreme visibility on the floor with teams and be accessible to the Team Member and Team Leads the majority of the time. • Provide Team Members with p

Education


Sports & Recreation Management - Bachelors
Nov 2017 - Apr 2020

Business Admin - N/A
Jan 2011 - May 2011

Business Management - N/A
Aug 2008 - Dec 2010

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