Davalian James

• Provided white glove service to critical member accounts. • Coordinated solution of complex members cases which resulted in high customer satisfaction. • Coordinated with multiple internal departments to resolve escalated customer concerns and/or cases. • Identified potential quality of care and billing issues and referred to Quality Management D

Creator and host of Scout Team Sports Podcast.

• Kept track of all payments and expenditures, including purchase orders, invoices, statements and influenced the processes that served as success for the Special Finance Director • Worked with the company financial applications and processes • Consulted vendor invoice emails • Consulted invoice approval workflow • Worked with internal Accounts Pay