Lexi Soos

• Led and mentored three teams comprising over 60 individuals, fostering a collaborative and growth-oriented environment. • Strategically coordinated field space allocations and practice schedules, optimizing resources to meet the needs of both team practices and private training sessions. • Developed and implemented structured practice plans

• Managed a $15.3M book of business, optimized business processes, and improved operational efficiency to help grow business accounts for assigned sales representatives. • Responsible for managing 677 insurance policies across more than 350 brokerage firms, requiring coordination and planning with international and external agencies.

• Completed MetLife’s comprehensive sales program to build sales competencies – including relationship-building, presentation skills, and negotiation to prepare to become a Sales Representative or Account Executive. • Obtained life and health, as well as property and casualty licenses with state agencies.

• Responsible for mortgage resolution operations on over 900 mortgages. Resolution operations involved investigating and analyzing inquiries, concerns, and issues loan originators were having. • Collaborated with relevant cross-function teams and brokerage firms to develop effective strategies to facilitate timely issue resolution.

• Implemented company policies and visual merchandizing plans twice a week on retail floors at three different locations to obtain KPIs and maximize sales goals given the available resources. • Provided customers with world-class education and guest experience in the areas of product features and uses, company culture, and communities