Oluwatofarati Somotun

•Proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations •Implementing ballpark policies and procedures •Assisting in the management and supervision of promotional giveaway distribution

•Represented the organization at outreach events, professional events, and meetings. •Managed the executive board when the president was unavailable. •Met with other executive board members to check in and assure tasks were being completed in a timely manner.

•Safeguarded confidential resident information, troubleshot resident issues, and escalated to management when necessary. •Managed verification of student residence within dormitory.

•Communicated with members, tracked meeting attendance, and found ways to retain and secure members. •Acted as a source of contact for members to know meeting topics and when meetings were occurring. •Built relationships with members and awarded those who were exceptional. •Gained email marketing experience sending weekly newsletters to members.

•Delivered a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principals and philosophy. •Role modeled established customer experience practices with internal and external customers. •Accurately rung customer purchases/returns and counted change back to customer according to