Marquis Gray
'The More You Learn, The More You Earn'
null, Liverpool GBRAbout
A passionate and driven professional pursuing a Master’s in Sports Business and Management at the University of Liverpool. Building on a strong foundation of experience in the sports industry, I have defined my career by hands-on roles that combine customer engagement, program administration, and event operations with notable sports organizations
Experience
Casual Safety Host
Oct 2025 - Present
Responsible for guest security, checking tickets, bag searching, and wanding.
Directing and escorting our guests to their boxes, suites, and tables.
Ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service
Program Administrator/On Field Instructor
Apr 2024 - Present
Administer Science of Baseball STEM summer and fall programs
Council youth on the importance of education and College prep
Assist in front office management.
Actively contribute to planning and executing Academy events, ensuring smooth operations.
Focusing on empowering athletes and facilitating their growth on and off the field.
Customer Experience Specialist
Jun 2022 - Aug 2023
Achieved a 94% customer satisfaction rating by managing high-volume service queues and promptly resolving complex inquiries.
Implemented process improvements that reduced customer response times by 48 hours and enhanced operational efficiencies.
Provided critical feedback to company leadership, including the CEO and Director of Sales and Marketing
Public Relations Assistant
Jan 2020 - Jun 2020
Hands-on experience working behind the scenes leading up to a live broadcast event by assisting the operations team.
Use Sports Systems Credential Operations website to approve/deny credentials for ESPN, Fox Sports, ABC, Spectrum 1 News, and other media/television broadcasting stations
Education
Sports Business/Management
- Master's
Sep 2024 - Present
A top-ranked program that offers a comprehensive understanding of the global sports industry through an industry-aligned curriculum and experiential learning opportunities with prominent sports organizations.
Digital Media Arts
- Bachelor's
Sep 2018 - May 2020
Learned how to mix, master, and record audio using professional audio gear in recording studio environments. Curriculum included various tasks to perform production, post-production, music business, and recording studio maintenance Digital Media tasks included work on Adobe Creative Cloud, such as Photoshop, Premiere, After Effects, and Illustrator
