Staffing Manager

This position has been filled - Job#: 286

Job Summary

• Spearhead unit recruitment efforts for seasonal, temporary and on-call staff through continuous networking and tactical activities such as cold-calling, placing ads, organizing and conducting hiring fairs, posting flyers and arranging informational meetings to introduce the unit as a viable local employer with opportunities for qualified workers


• Cultivate a thorough understanding of the local labor market; Stay abreast of community market conditions that may impede or support the hiring process and apply market insights in a way that maximizes Centerplate’s ability to acquire top talent.


• Receive and evaluate applications and resumes; Schedule and conduct telephone interviews and in-person interviews.


• Extend recruiting efforts by actively reaching out to local and surrounding communities; Attend community events and develop visible presence as a representative of Centerplate.


• Thoroughly vet temporary agency organizations to ensure they are reputable, professional and have the capability to supply qualified workers; Seek out references from other local companies.


• Manage all communications with agencies, from initial contact through end of season; Serve as primary point-person for information, questions, concerns, inquiries and on-going dialogue to ensure that Company needs are met and that the partnership is effective.


• Define interview methodology; Create and execute processes for screening candidates, based on criteria such as business acumen, competency alignment, availability, interest level, pay requirements and basic qualifications.


• Track and communicate metrics and analytics related to Centerplate’s recruitment activities, including no-shows, turnover trends and frequency, candidate sourcing, candidate demographics, time-to-fill, etc.


• Ensure that agency representatives have a clear understanding of their responsibilities and expectations related to their partnership with Centerplate; Ensure that they accurately understand the terms of contract agreement, requirements for worker qualifications and the processes associated with event day check-in.


• Perform data input to produce schedules; Enter scheduling information into time attendance system and produce a Daily Assignment Schedule; Inform department heads of any staffing changes to the schedule on a daily basis.


• Provide a Detailed Daily Labor Report to all department managers for authorization and signatures, and key into Front End System on a timely basis.


• Provide a detailed list of all changes in staff by classification and/or seniority to appropriate supervisor on a monthly basis.


• Organize and implement mandatory training programs for temp and regular workers; Develop and communicate training schedule, coordinate programs and conduct required classes such as Centerplate Front Line Training, TEAM/TIPS, Servsafe etc


• Coordinate all aspects of check-in process on game/event days; Delegate responsibilities and work with HR team to assign duties and stations to workers.


• Drive compliance among temporary/seasonal workers with established Centerplate standards for attendance, grooming, guest service, non-harassment, handling conflict situations, etc.


• Liaise with operations managers and supervisors to gauge overall operational performance of temps and on-call workers; Take immediate action in instances where additional training may be required.


• Coordinate payment of temporary agencies with Accounting department; Investigate, clarify and resolve payment matters, to include gathering information and owning issues from beginning to end to ensure proper resolution; Ensure the processing of off-cycle payments as necessary.