Manager of Operations, University Business Travel

Anthony Travel is the nation’s largest provider of sports travel management services. With 40 offices nationwide, Anthony Travel partners with 80 of the nation’s most prestigious universities, along with leading amateur and youth sports organizations, to provide comprehensive travel solutions and unforgettable experiences to teams, alumni and fans at more than 300 domestic and international events annually. Anthony Travel is a division of On Location Experiences, a premium experiential hospitality business owned by RedBird Capital Partners, Bruin Sports Capital, 32 Equity (the entity that oversees the NFL’s venture capital initiatives) and the Carlyle Group.

Anthony Travel, the leader in university and sports travel management, is looking for an Operation’s Manager to lead our onsite Notre Dame university travel team and other university business travel programs. This role collaborates with the VP and Director of Operations, University Business Travel to provide operational excellence and creative travel solutions for individual, group, domestic and international travel. Please join us in helping our clients experience and enjoy the world.

The Operation’s Managers primary responsibilities include developing, managing, and leading the Notre Dame onsite travel team and supporting other university travel service teams. This role successfully manages travel teams, develops and implements travel management strategies and operational efficiencies across the country. This role will help us and our clients succeed by providing extraordinary service and creative travel solutions. The ideal location for this position is in South Bend, Indiana.

Leadership

• Provide operational leadership and direction to the travel teams
• Effectively lead direct reports and support staff including hiring, training, compensating, motivating, reviewing and terminating
• Establish regular operational meetings focused on defined initiatives, operational activities and ongoing client support

Operations

• Successfully manage the daily needs of the customers and meet the objectives of the company's overall business plans and strategies
• Develop travel agent training programs that deliver world-class service to client’s travelers
• Provide full-service travel support to client VIP’s and group travel as needed

Process Improvement

• Develop and deploy standard processes and continuous improvements within the university travel division.
• Refine, develop and implement operational efficiency initiatives in coordination with primary client goals
• Identify, initiate, and develop relationships within Anthony Travel
• Understand the travel workflow including needs gathering, travel search, booking, processing, invoicing and reporting
• Work with Sabre, SAP Concur, Compleat, Booking Builder, SureWare,  Magnatech, GRASP Technologies and other partners to streamline the reservation flow.

• Deep and personal commitment to the Core Values of Anthony Travel

              o   Treat others as you want to be treated.

              o   Enrich the lives of everyone we touch (associates, customers and vendors).

              o   Integrity and Honesty.

              o   Commitment to mutually beneficial solutions and relationships.

              o   Professionalism.

              o   Fun and healthy environment, attitude, and associates

• Powerful communication skills, both verbal and written
• Experience in a management position in university travel management, university procurement and/or travel and hospitality industry
• Extraordinary customer service and creative travel solutions skills
• Proven record of successful relationship building and maintenance
• Recognition of talented employees with energy, enthusiasm and creativity
• Strong personal effectiveness demonstrating imaginative and distinctive leadership
• Intention to continually strive for self-improvement and discover better means of accomplishing goals
• Relevant experience preferred with:

            o   University Travel Procurement

            o   Travel Agency Management & Services

            o   University Culture and Environment

            o   Sabre Global Distribution Systems, Concur Compleat, Concur Travel and TRAMS

Reporting Relationships and Working Conditions (legal)

• Reports directly to the Vice-President, University Business Travel and dotted line to the Director of Operations
• Salaried position with benefits