Technical Support Representative

This position has been filled - Job#: 453374461

Job Summary

You will be responsible for troubleshooting and providing solutions for customers who use our technology. Your job will be to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will need to be comfortable with the details of the product and be responsible for ongoing technical support.

A.      Provide Technical and Product Support: As a Customer Success Representative you must know the company’s product inside and out. You will do the initial deployment setup for customers and will be called upon to provide technical support to customers or to provide training on their products.

Skills Required:

A.   Technical aptitude and ability to learn software programs. Experience in the technical field is required.

B.   Knowledge and interest in baseball, some sports background a plus