Account Manager, Member Services

This position has been filled - Job#: 453375081

Job Summary

Job Summary: The Account Manager, Member Services is responsible for providing superior client service to all current and new season ticket members. The client service provided by the Account Manager is imperative and allows the organization to facilitate revenue generation and client retention.

Job Responsibilities: 

• Selling products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up-selling current Season Ticket Members
• Providing exceptional client to Season Ticket Members
• Making sales calls and scheduling face-to-face appointments to discuss accounts 
• Retaining and renewing Season Ticket Members’ accounts in their specified arena seating zone
• Coordinating with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent
• Informing and updating management immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members

Qualifications: 

• Completion of a Bachelor’s degree 
• Experience working in sales and/or client service
• Prior experience working with database applications, preferably Archtics and Microsoft Dynamic CRM
• Proficient with Microsoft Suite and related software