Assistant Manager, Security and Guest Services

This position has been filled - Job#: 453375812

Job Summary

 Job Functions:

• Represent the MLB Team in a courteous, efficient, and professional manner
• Diffuse guest concerns with the highest degree of timeliness, tact, and diplomacy
• Foster an environment that protects MLB Team’ guests, employees, and assets
• Ensure the accurate documentation of information, field interview cards, and incident reports in alignment with all protocols and procedures
• Conduct timely and thorough investigations or fact-finding for complete and accurate incident reports
• Employ effective listening to quickly understand the nature of guest complaints
• Properly address complex crowd management issues and other security-related situations
• Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior according to policy and procedure
• Perform other duties as assigned​

 Basic Requirements/Qualifications:

• High School diploma, GED or equivalent
• Possess and maintain a valid California Class C Driver License
• Proficiency in Microsoft Office a plus
• Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees
• Ability to lead by example and create a positive work environment
• Ability to perform effectively under pressure and crisis without loss of composure
• Ability to read, analyze, and interpret MLB Team’ policies and procedures
• Ability to walk, climb stairs and stand for extended periods of time
• Ability to work evenings, weekend, and holidays as needed