Assistant Manager, Security and Guest Services

This position has been filled - Job#: 453375812

  MLB Franchise
  West Region
  Posted/Updated: 02/19/19

Job Summary

 Job Functions:

  • Represent the MLB Team in a courteous, efficient, and professional manner
  • Diffuse guest concerns with the highest degree of timeliness, tact, and diplomacy
  • Foster an environment that protects MLB Team’ guests, employees, and assets
  • Ensure the accurate documentation of information, field interview cards, and incident reports in alignment with all protocols and procedures
  • Conduct timely and thorough investigations or fact-finding for complete and accurate incident reports
  • Employ effective listening to quickly understand the nature of guest complaints
  • Properly address complex crowd management issues and other security-related situations
  • Monitor alcoholic beverage activities, recognizing and reporting illegal and improper behavior according to policy and procedure
  • Perform other duties as assigned​

 Basic Requirements/Qualifications:

  • High School diploma, GED or equivalent
  • Possess and maintain a valid California Class C Driver License
  • Proficiency in Microsoft Office a plus
  • Demonstrate excellent communication and interpersonal skills when interacting with guests and fellow employees
  • Ability to lead by example and create a positive work environment
  • Ability to perform effectively under pressure and crisis without loss of composure
  • Ability to read, analyze, and interpret MLB Team’ policies and procedures
  • Ability to walk, climb stairs and stand for extended periods of time
  • Ability to work evenings, weekend, and holidays as needed


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