Base Operations Supervisor

This position has been filled - Job#: 453376460

Job Summary

Job Summary: When calls come into base, the base operators will dispatch the proper department to respond and take care of the issue. It is the responsibility of the candidate to ensure calls are being dispatched properly. Follow up will be required for some incidents after the event is over, it will be your responsibility to ensure these items have been entered into our work order system as a work ticket.

Job Responsibilities: 

• Providing excellent customer service when dealing with Arena Staff and Vendors 
• Informing and assisting dispatchers concerning general assistance needs, emergency needs and security  
• Monitoring service requests through 24/7 Software system
• Ensuring requests are addressed within a timely manner
• Following procedures in dispatching personnel for emergency and non-emergency situations
• Reviewing data for accuracy and the close out of events
• Distributing end of event reports to appropriate departments

Qualfications: 

• Skilled trade experience, Plumbing, Electrical, HVAC, and Building Maintenance
• Basic computer skills 
• Ability to type between 38 and 40 words per minute

Preferred Qualifications: 

• Knowledge of 24/7 Software system