Guest Experience Coordinator
Western Football Franchise
West Region
Sports Services
Posted/Updated: 04/11/19
West Region
Sports Services
Posted/Updated: 04/11/19
Job Summary
The position will take charge in helping to develop and execute all the aspects of Guest Experience business plan to support the overall business strategy.
Duties
- Must be accountable for all touch points of the guest
- Assists in executing of gameday fan experience initiatives
- Helping in the process of surprise and delights for fans
- Ensuring all customer service issues are entered in CRM
- Assists in complaints investigation
- Handling of training, scheduling and game day deployment
- Other related tasks
Qualifications
- 2 years of related experience/training
- Bachelor's degree
- Strong skills in communications
- MS office proficient
- Can work in varying schedule and long hours
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