Program Coordinator, Ticket Operations & Camp Programming

  University (NY)
  Northeast Region
  Sports Services
  Posted/Updated: 05/16/19

Job Summary

Job Description

  • Responsible for many facets of athletic ticketing, camps and clinics, and marketing within the Department of Athletics & Physical Education.
  • Serves as a director for University Camps & Clinics.
  • University Camps & Clinics requires a high level of safety and supervision to maintain compliance.
  • The Camp is a critical source of revenue for the department and requires consistency in leadership and curriculum development.
  • Devote significant time throughout the academic year to the development of all summer programming, and camp promotions within the community.
  • Coordinates game-day ticket management for several athletic events, including supervising the ticketing office staff.
  • Act as the point-of-contact with ticket software vendor.
  • Provide customer service via phone, mail and walk-up, conduct outbound sales and service calls, and assist with database management.

Key Success Factors

  • Proven ability to effectively manage a high volume of work and accurately determine priorities.
  • Proven ability to positively interact with all levels of staff, faculty, students and other constituents from diverse communities.
  • Comfortable working in a fast-paced and busy office.
  • Outstanding organizational, problem-solving, and customer service skills.
  • Ability to maintain confidentiality and to appropriately handle highly sensitive information.
  • Reliable, responsible; must exercise good judgment and enjoy working with children, especially 5 to 13 year olds.

Required Qualifications

  • Bachelor's degree and 1-2 years relevant experience.
  • Experience managing staff.
  • Must be able to work evenings and weekends.
  • High level of competency in Microsoft Office.
  • Athletic ticketing experience.

Preferred Qualifications

  • Valid and up-to-date Lifeguard, CPR/First Aid certifications.
  • Event-planning experience.
  • Knowledge and understanding of Department of Health camp guidelines.
  • Master's degree
  • High level of competency in Adobe Creative Suite.

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