Stadium Operations Manager
This position has been filled - Job#: 453380988
Sports Facility
Northeast Region
Administration/Management
Posted/Updated: 06/20/19
Northeast Region
Administration/Management
Posted/Updated: 06/20/19
Job Summary
Job Responsibilities
- Manage, oversee and coordinate all aspects of operations activities including,
- Operations planning
- Staffing forecasts
- Operational review of events and profitability
- Overall responsibility for customer satisfaction on all installed accounts
- Develop and implement operation strategies that improve execution and provide additional value in a cost-effective manner.
- Effectively communicate goals to the operations team.
- Communicate with the wider organization and maintains accurate and up to date records necessary for processing of internal and external reports.
- Proactively communicate with and seek feedback from all customers.
- Seek to continuously improve customer satisfaction.
- Meet with customers on a regular basis to ensure we are meeting their needs.
- Review and deliver all invoicing to clients as deemed applicable.
- Serve as a primary point of contact for outstanding accounts and balances.
- Initiate all correspondence as necessary to ensure timely payment (in accordance with the contract).
- May produce reports, backup information and contracts to accounts in arrears and determine necessary course of action.
- Supervise and coach colleagues in a manner that maintains morale, skills proficiency and productivity.
- Managerial responsibilities include:
- Mentoring, coaching and developing colleagues
- Planning, assigning and directing work.
- Recruit and train team members as required by business needs
- Up to 25% travel required
Qualifications
- Excellent management skills.
- Maintaining awareness and seeking to meet the needs and wants of the internal and external customers.
- Excellent communication skills.
- Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
- Strong team leadership, team building and facilitation skills.
- Engages in proactive behavior and looks for new project opportunities.
- Responds effectively to changes in situation or information.
- Bachelor’s degree in related field or equivalent experience.
- Minimum of three years of previous operations, service or field or project management experience.
- Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics.
- Ability to pass a background check.
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