Specialist, Ticket Operations

Job Summary

• Execute the building of all ticket elements in Archtics and TM Host - including events, plans and price codes.


• Support ticket projects from inception through execution, including issue resolution and future recommendations.


• Test, support and troubleshoot all Account Manager tools for online ticket management including renewals, sales offers, NHL Ticket Exchange, forwarding, donations and mobility functionality.


• Provide exceptional level of customer service to internal customers, including Brand teams and Ticket Sales and Service groups, which ultimately supports our external customer base.


• Support and execute overall ticket inventory requirements including product allocations and retail onsale needs.


• Implement new ideas to improve the effectiveness of the Ticket Operations Department.


• Conduct data quality audits and coordinate data cleansing projects.


• Coordinate printing and distribution projects for all product lines, including creation of print files and mailing label lists, within large packaging projects.


• Support ticket printing and distribution projects for all OEG product lines.


• Staff and Resource Support as required.

• Undergraduate Degree or Certificate is required. In lieu of formal education, extensive experience in a related field may be considered.


• 3-5 years of experience in a related field.


• Experience with ticketing programs (Ticketmaster Host, Archtics, CRM, IOMEDIA) not required, but preferred.


• Experience in a sports and entertainment environment.


• Ability to execute exceptional organizational skills in the face of tight deadlines and multiple demands.


• Strong customer service skills and ability to ensure excellent customer care to both internal and external clients.


• Excellent written and oral communication skills.


• High proficiency in Microsoft Suite of products (Outlook, Excel, OneNote, Word).


• Strong analytical skills and ability to complete account reconciliations.


• Detail oriented, with strong analytical and troubleshooting skills.


• Ability to work: Monday to Friday 8:30 AM – 5:00 PM