Director, Ticket Sales & Operations

Job Summary

• Assist the Arena Football League and Chief Operating Officer in the development and implementation of the overall ticketing strategies to maximize revenue and customer satisfaction


• Assist the Arena Football League and Chief Operating Officer in development and proposal of pricing strategies 


• Help to oversee strategies and initiatives to maximize ticket sales, including outlining plans, timelines, marketing, collateral development, promotions, etc.


• Help in the development and implementation of sales strategies for business development in conjunction with the budget expectations of the organization


• Help to continually recruit new groups sales and account executive talent to the ticket department


• Work with the Arena Football League and Chief Operating Officer to develop strategies to motivate staff and accomplish goals set forth by the ticket sales, services, and operations departments


• Work with the Arena Football League and Chief Operating Officer to develop and implement sales training programs the ticket sales staff


• Manage market research, assess data, and evaluate inventory to identify areas of growth, improvement, or opportunity to generate incremental ticket/group experience revenue


• Proactively resolve customer and staff inquiries and issues


• Additional duties as assigned by the Arena Football League and Chief Operating Officer
  
  Experience: 


• Five years’ experience in ticketing sales management, including inside and outside sales as well as customer service sales management experience in professional sports is preferred.

• Must have the ability to successfully develop and execute a strategic plan aimed at delivering sales growth in accordance with the organization’s financial goals. 


• Outstanding leadership qualities, customer service, sales and motivational skills. 


• Excellent communication and time management skills. 


• Ability to oversee relationships and contractual agreements with the group sales department

• Adhere to organization policies and procedures


• Act as a role model within and outside the organization


• Perform duties as workload necessitates


• Demonstrate flexible and efficient time management and ability to prioritize workload


• Meet department productivity standards


• Meet all sales goals (personal and departmental)
  
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.