Member Support Assistant (Part-Time)
Sports Recruiting Company
West Region
Sports Services
Posted/Updated: 07/22/19
West Region
Sports Services
Posted/Updated: 07/22/19
Job Summary
Job Description
- Provide customer support in all aspects of maintaining memberships of student-athletes.
- Provide daily inbound and outbound communication with student-athletes and their families throughout the recruiting process and provide sport-specific recruiting advice.
Responsibilities
- Primary responsibility will be assisting in the on-boarding of new members through outbound calls to welcome and orient the student-athlete and family to their membership.
- Assist with managing all forms of inbound contact (phone calls, emails, texts) from members of the network.
- Two to three hours of phone interaction with members per day.
- Two to three hours of email interaction with members per day.
- Coach student-athletes/families as needed.
- Answer questions regarding recruiting related questions.
- Help student-athletes/families understand the steps they need to take to maximize their recruiting potential and their membership.
- Provide a world class customer service experience to any and all clients.
Qualifications
- Ideal candidates have played or coached high school or collegiate sports.
- World class customer service skills
- Organized and detail oriented
- Strong work ethic with team player mentality
- Professional, friendly phone demeanor
- Excellent conversational skills
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent writing skills
- Passionate about college athletics
- Goal oriented with a desire to succeed
- Weeknight and weekend availability required, 25-29 hours per week.
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