Support Engineer

  Football Team
  West Region
  Sports Technology
  Posted/Updated: 07/25/19



Job Summary

What you will do: 

  • Provide Help Desk level-1 and level-2 support for workstations, laptops, printers, mobile devices and other network attached devices.

  • Building, installing, maintaining and troubleshooting both MAC and Windows desktops & laptops.

  • GSuite and Gmail account administration.

  • Software & license installation.

  • Deskside support for all hardware and software related issues.

  • First call phone support for all technical remote issues.

  • Develop & document tools/procedures.

  • Install & maintain 3rd party software & licensing.

  • Set up & move systems as necessary.

  • Analyze issues & create solutions for hardware & software problems.

  • Participation in managing support calls to Teammate Support Desk.

  • Travel and on-call support as needed.

 
What you will bring: 

  • College diploma or university degree, preferably in technology, 

  • 5+ years of Helpdesk troubleshooting experience,

  • A+ or Network+ Certifications preferred.

  • Extensive knowledge and experience with both Microsoft Windows 10 and MAC OS administration and troubleshooting.

  • Specific knowledge of GSuite and Gmail.

  • Experience supporting Okta or similar cloud based third party identity management solutions for single sign-on authentication.

  • Experience supporting mobile devices and mobile device management provisioning.

  • Excellent written and verbal communication skills.

  • Strong customer service focused attitude.

  • Ability to lift and transport moderately heavy equipment such as computers and monitors.

  • Experience with video collaboration tools and conference room technology support; Zoom experience a plus.

  • Ability to effectively prioritize tasks and escalate problems to management when needed.

  • Experience in sports, media/entertainment environment desired.

 



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