Support Engineer

  Football Team
  Central Region
  Sports Technology
  Posted/Updated: 08/01/19

Job Summary

About the Role:
Team Workplace Support Engineer to provide best in class technical services. He/she will play a hands-on role in supporting the Fan Engagement and local team offices.

The primary role of the Workplace Support Engineer is to:

  • provide level-1 and level-2 support. This includes the administration and support of both hardware and software.
  • maintaining and managing client/server applications and desktop-based operating systems deployed within the company.
Our work moves quickly and we're great at coming together to find creative solutions to some of tech's most interesting problems. If that sounds good to you, join us. If technology and people are your passions, you've come to the right place
What you will do

  • Provide level-1 and level-2 support .

  • Building, installing, maintaining and troubleshooting desktops & laptops.

  • GSuite and Gmail account administration.

  • Software & license installation.

  • Deskside support for all hardware and software related issues.

  • First call phone support for all technical remote issues.

  • Develop & document tools/procedures.

  • Install & maintain 3rd party software & licensing.

  • Set up & move systems as necessary.

  • Analyze issues & create solutions for hardware & software problems.

  • Participation in managing support calls
  • Travel and on-call support as needed.
What you will bring: 

  • College diploma or university degree 

  • 5+ years of Helpdesk troubleshooting experience,

  • A+ or Network+ Certifications preferred.

  • Extensive knowledge and experience with both Microsoft Windows 10 and MAC OS administration and troubleshooting.

  • Specific knowledge of GSuite and Gmail.

  • Experience supporting cloud based third party identity management solutions for single sign-on authentication.

  • Experience supporting mobile devices and mobile device management provisioning.

  • Excellent written and verbal communication skills.

  • Strong customer service focused attitude.

  • Ability to lift and transport moderately heavy equipment such as computers and monitors.

  • Experience with video collaboration tools and conference room technology support; Zoom experience a plus.

  • Ability to effectively prioritize tasks and escalate problems to management when needed.

  • Experience in sports, media/entertainment environment desired.

Equal Employment Opportunity Statement
Equal opportunity in employment. It is our objective to recruit, hire and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits and terminations.

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