Unified Communications & Collaboration Engineer

Job Summary

Duties & Responsibilities  

• Gathers company requirements and anticipates future needs for communications and collaboration technologies including cloud and on-premise AV, voice, video, chat, instant messaging and conference room technology.
• Provides equipment and technology recommendations for approved projects.
• Evaluates and recommends technology solutions that meet company requirements and that enable company-wide collaboration and communication needs.
• Responsible for the installation, configuration, and deployment of communications and collaboration solutions and technologies.
• Reviews equipment and service contracts and participates in negotiations with vendors.
• Maintains company communications and collaboration equipment and services through maintenance contracts, troubleshooting, and personal technical experience.
• Assists with preventive maintenance of all equipment and services. Works closely with IT Infrastructure team on all specification, design, and implementation duties and responsibilities.
• Maintains accurate equipment inventory.
• Develops and maintains technical drawings, wiring diagrams, schematics, blueprints, and configurations for all communication and collaboration solutions including conference rooms design and implementation.
• Works with the AV Lead to provide annual refresh and upgrade proposals. 
• Provides regular project status updates to IT leadership.
• Troubleshoots and repairs communication and collaboration system components and as necessary works with vendors to coordinate warranty and offsite repairs.
• Responsible for break fix activities and support tickets assigned through the IT ticketing system. 
• Develop and maintain equipment user guides, troubleshooting instructions, and training guides for existing and new solutions.
• May assume the role of Project Manager on some projects and live events and will be responsible for all production elements involved with such events.
• Provides audio visual event and meeting support as assigned.
• Ensures that meeting rooms and venues have the necessary equipment for meetings/events. 
• Perform set-up of equipment based on customer needs. Ensure that all equipment is operational.
• Performs other duties as assigned or required

Minimum Qualifications

Required Education:

• Bachelor’s degree in Information Technology or related field (Computer Science, Software Engineering, Computer Engineering, etc.)
• Licensure & Certification Audio, video conferencing, or control equipment manufacturer certifications (BlueJeans Specialist, Polycom Certified Video Conferencing Engineer, Crestron Programmer Certification, Cisco Video Network Specialist)
• Network and telephony service certifications preferred Collaboration tool certifications (SIP, Skype for Business, VOIP, etc.)

Preferred Experience:

• 3+ years of related work experience with operating systems hardware and software with an emphasis in communications and collaboration technology
• Experience responding to customer's service-related issues promptly including system installation, configuration, troubleshooting and repair
• Experience in configuring and maintaining network technologies (WAN/LAN switching, routing, IP protocol, etc.) and how networks support communication and collaboration systems
• Installing, supporting, maintaining, and troubleshooting Crestron control systems, Polycom video conferencing systems, BlueJeans, WebEx, Zoom or other Web Conferencing experience
• Experience installing, supporting and repairing Audio Video Presentation, Pro Sound, Paging, and Intercom systems Must have experience using test equipment such as Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter
• Must have experience reading and interpreting wiring diagrams, schematics, and blueprints
• Must have a good understanding of networking and telephony protocols and how they relate to communication and collaboration equipment