Analytics Manager

Job Summary

• Building models and reports to aid in projections of various areas including ticket sales, sponsorship, marketing, ticket utilization by game and season ticket member retention.


• Report data across business in a clean and concise manner for Executive Team review. 


• Manage CRM and clean data to ensure data is accurate and precise. 


• Create insightful fan surveys, collect and manage data returns to provide detailed analysis of fan trends.


• Assist in the development of strategies to drive ticket sales, merchandise, sponsorship and fan engagement through data driven analysis and insights.


• Create user friendly dashboards that convert raw data into usable leads and consumer trends.


• Track sales trends around professional sports.


• Create digital data collection program to be utilized on-site during game days, fan survey programming, community and non-baseball events. 

• Bachelor’s degree


• 2+ years of experience preferred


• Data analysis and CRM related experience is preferred


• Experience with Ticketmaster products, Score CRM and Microsoft Excel


• Must be able to maintain confidentiality of all customer account information


• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays.


• Strong planning and organizational skills, with the ability to effectively multi-task 


• Strong leadership skills.


• Loyalty to the brand, fellow co-workers and the overall organization.


• Effective verbal and written communication and presentation skills; Ability to interact with people of all different levels and backgrounds.


• Proven ability to work effectively in a team environment with fellow employees.


• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.


• Superior planning capabilities.


• Ability to prioritize workload and solve problems quickly.


• Excellent interpersonal skills.


• High level of poise and professionalism.