Guest Services Coordinator

Job Summary

• Coordinates Guest Services operations in conjunction with the Guest Services Manager.


• Assists with the scheduling and deployment of event staff including event supervisors, event security, ushers, ticket takers and guest services representatives.


• Interacts with public in areas of customer service, problem solving, and stressful conflicts under time constraints.


• Helps monitor traffic flow around the concourse and outside of the building


• Prepares and distributes event documents.


• Responsible for special function scheduling, planning and execution.


• Works as a member of the Guest Services Management Team.


• Distributes information to employees.


• Assists with Guest Services incentive programs for internal departments. 

• High School Diploma or equivalence (GED) required


• A minimum of 2 years direct customer services experience; 2 years’ experience in a professional environment and/or training or equivalent combination of education and experience a must.


• Possesses excellent communication skills with experience in dealing with medium sized to large groups; general public


• Ability to operate a variety of office machines;


• Working knowledge of Microsoft Office, Excel and ABI Scheduling System;


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals;


• Ability to write routine reports and correspondence;