Guest Experience Team Member
MLB Franchise
Northeast Region
Sports Services
Posted/Updated: 03/26/20
Northeast Region
Sports Services
Posted/Updated: 03/26/20
Job Summary
The position will be in charge of providing the fans with top level of service professionally.
Duties:
- Proactively look for ways to engage, welcome, educate and attend to questions/complaints
- Creating and delivery of moments for the fans
- Helping and staffing of various game day locations and deliver top notch service to the fans
- Execution of service recovery as required
- Distribution of pocket schedules/ticket information
- Helping other departments as needed
- Other related tasks
Qualifications:
- High school diploma; College degree preferred
- 3 years customer service experience
- Strong skills communication/interpersonal/time management
- Patient and listener
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