Vice President, Localhost

  eSports Company
  Northeast Region
  Sports Services
  Posted/Updated: 06/29/20

Job Summary

 
 
Essential Job Functions:

  • Achieve Localhost franchise scalability, sales and profit objectives. Monitor sales analytics and extract knowledge from the data. Motivate and lead the retail team and hold them accountable for results.

  • Grow and retain retail talent, hiring the best for business’s needs, improving how they are developed, and guiding the field management in best methods for this.

  • Reinforce and expand the retail team’s gamer (customer) outreach practices to drive traffic and increase transactions.

  • Ensure that store payroll is managed well and that scheduling of coverage is optimized.

  • Maintain a positive and productive relationship with our stores’ host business partners. Be very responsive and open to host feedback.

  • Work with HR to schedule field workforce planning reviews. Follow up on planning action items year-round.

  • Regularly collaborate with product, marketing, finance, operations, and human resources to ensure product, service, and people are meeting and exceeding customer expectations.

  • Oversee sales incentive/bonus programs with goals aligned to strategic initiatives.

  • Drive the development of effective retail training to support Localhost products, services, operations, and culture.

  • Ability to travel 35% to 50% of the time 


     

Non Essential Job Functions
  • Other duties and responsibilities as assigned 
 
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience:

  • BS in Business Management, Supply Chain Management, Marketing, Event Management or a related field. MBA preferred.

  • 7-10 years of experience managing retail operations with at least 5 years experience managing a team.

  • Extensive knowledge of retail supply chain management

  • Experience in inventory management, demand planning and supply chain management

  • Experience defining and rolling out systems, processes and organizational design.

  • Experience in both large and small organizations. Startup experience preferred (or a startup division within larger enterprise).

  • Previously implemented customer service culture..

  • Experience in a P&L driven environment.

  • Esports industry experience desirable but not necessary.

  • Experience with stores-within-stores and pop-up shops is helpful.

Skills and Abilities:

  • Superb time management and communication skills, both verbal and written.

  • Ability to adapt and scale quickly in a fast moving, high growth environment.

  • Sales skills and an aptitude for building productive business relationships.

  • Ability to oversee multiple projects independently.

  • Ability to meet budgets, timelines, and work in a high pressure environment.

  • Proven track record of success in retail management (10+ years).

  • Demonstrated ability to manage and lead high performance teams of senior managers, and take a proactive approach to business challenges.

  • Ability to drive talent initiatives that include a culture of selling, outreach, and follow-up.

  • Strong analytical skills, financial aptitude, and attention to detail. Ability to manage multiple priorities at once  and work effectively with other functions to ensure deadlines are met.

  • Proficient in MS Office or Google Office Applications (Sheets, Slides, Documents).
     

 



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