Vice President, Localhost

  eSports Company
  Northeast Region
  Sports Services
  Posted/Updated: 06/29/20

Job Summary

Essential Job Functions:

  • Achieve Localhost franchise scalability, sales and profit objectives. Monitor sales analytics and extract knowledge from the data. Motivate and lead the retail team and hold them accountable for results.

  • Grow and retain retail talent, hiring the best for business’s needs, improving how they are developed, and guiding the field management in best methods for this.

  • Reinforce and expand the retail team’s gamer (customer) outreach practices to drive traffic and increase transactions.

  • Ensure that store payroll is managed well and that scheduling of coverage is optimized.

  • Maintain a positive and productive relationship with our stores’ host business partners. Be very responsive and open to host feedback.

  • Work with HR to schedule field workforce planning reviews. Follow up on planning action items year-round.

  • Regularly collaborate with product, marketing, finance, operations, and human resources to ensure product, service, and people are meeting and exceeding customer expectations.

  • Oversee sales incentive/bonus programs with goals aligned to strategic initiatives.

  • Drive the development of effective retail training to support Localhost products, services, operations, and culture.

  • Ability to travel 35% to 50% of the time 


Non Essential Job Functions
  • Other duties and responsibilities as assigned 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:

  • BS in Business Management, Supply Chain Management, Marketing, Event Management or a related field. MBA preferred.

  • 7-10 years of experience managing retail operations with at least 5 years experience managing a team.

  • Extensive knowledge of retail supply chain management

  • Experience in inventory management, demand planning and supply chain management

  • Experience defining and rolling out systems, processes and organizational design.

  • Experience in both large and small organizations. Startup experience preferred (or a startup division within larger enterprise).

  • Previously implemented customer service culture..

  • Experience in a P&L driven environment.

  • Esports industry experience desirable but not necessary.

  • Experience with stores-within-stores and pop-up shops is helpful.

Skills and Abilities:

  • Superb time management and communication skills, both verbal and written.

  • Ability to adapt and scale quickly in a fast moving, high growth environment.

  • Sales skills and an aptitude for building productive business relationships.

  • Ability to oversee multiple projects independently.

  • Ability to meet budgets, timelines, and work in a high pressure environment.

  • Proven track record of success in retail management (10+ years).

  • Demonstrated ability to manage and lead high performance teams of senior managers, and take a proactive approach to business challenges.

  • Ability to drive talent initiatives that include a culture of selling, outreach, and follow-up.

  • Strong analytical skills, financial aptitude, and attention to detail. Ability to manage multiple priorities at once  and work effectively with other functions to ensure deadlines are met.

  • Proficient in MS Office or Google Office Applications (Sheets, Slides, Documents).


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