Area Manager - Experienced Event Operator

  Sports Facility
  Central Region
  Administration/Management
  Posted/Updated: 09/16/20

Job Summary

Essential Duties and Responsibilities:

  • Enforce company policies, make recommendations on improvements to existing policies, standards, and procedures to safeguard the company.

  • Provide leadership of market operations including vulnerability mitigation, incident response, and risk assessments.

  • Ensure all day to day operations are operating within the procedures set forth by the company. 

  • Main contact to client/employee inquiries, concerns, and/or complaints. Prevent future issues by examining all past situations and maintaining a proactive thought process.

  • Recommend operational strategies to Regional Director that improves execution and provide additional value to customers in a cost-effective manner. 

  • Effectively communicates goals and objectives to the local management team and maintains accurate and up to date records necessary for processing of internal and external reports.  

  • Overall responsibility for creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections

  • Proactively communicates with and seeks feedback from all customers.  

  • Proactively communicates with and seeks feedback from all staff. Seeks to continuously improve performance and efficiencies. 

  • Supervises and coaches colleagues in a manner that maintains morale, skills proficiency and productivity. 

  • Maintain the proper image and generate positive public relations by resolving issues, concerns, and complaints pertaining to service in your market.

  • Assist with the development, implementation and management of facilities best practices for security and fan conduct.

  • Make immediate decisions and communicate with security staff in emergency situations.
  • Perform other duties and responsibilities as requested or required



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