Guest Services Representative

  Sports Facility
  Northeast Region
  Sports Services
  Posted/Updated: 09/20/21

Job Summary



Guest Services Representatives are responsible for providing excellent service at the center events to our most high-end clientele. Primary responsibilities will include greeting and directing guests on the club and suite levels, conducting suite sweeps, providing wheelchair escorts, operating elevators, providing customer service in our Guest Services Centers, and responding to guests' questions, comments, and complaints.

Essential Duties and Responsibilities:
  • Maintain pleasant, friendly, and professional demeanor with guests and staff at all times.

  • Responsible for protecting the integrity of the premium areas by ensuring all guests have a proper ticket/credential.

  • Provide accurate directions to the various clubs, suites, special hospitality locations, and all premium areas of the building.

  • Maintain a positive working relationship with Levy's Restaurants to ensure that all needs of our premium guests are met.

  • Serve in central hubs of guest communication, (i.e. Guest Services Centers and Concierge Desks as applicable), responding to guest complaints, questions, and comments, administering Guest Services programs, and distributing publications or building giveaways as applicable.

  • Answer phone inquiries in a pleasant and professional manner, taking messages and giving proper event/building related information as needed.

  • Work with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.

  • Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers.

  • Operate elevators in a safe manner and ensure that only guests with proper tickets are allowed access to each respective concourse level. 

  • Perform a variety of duties while on shift, often changing from one task to another, without the loss of efficiency or composure.

  • Ability to memorize, recollect, and quickly retrieve relevant information.

  • Always follow all operating policies and procedures.

  • Maintain company confidentiality.

  • Other duties as assigned.

Required Qualifications:

  • High school diploma or equivalent.

  • One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.

  • Reliable, punctual, and regular in attendance with good communication skills.

  • Must have reliable transportation to and from Barclay's Center for scheduled shifts. Parking will not be provided.

  • Ability to take direction well and work well with others.

  • Must maintain a neat, well-groomed appearance that always conveys professionalism. No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)

  • Must be available to work at least five (5) evening events per week; including all events on Fridays, Saturdays, and Sundays. Holidays may also be included


How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 1,571 jobs in the sports industry - Cancel anytime

Payment Details

*By joining, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Coordinator for Athletic Operations
  NY - Private University
  Northeast Region
  Sports Services
  Posted/Updated: 07/06/22
Women's Basketball Head Coach-Student-Athlete Success Coordinator
  NY - Private University
  Northeast Region
  Sports Services
  Posted/Updated: 06/29/22
Men's Basketball Head Coach-Recruiting Coordinator
  NY - Private University
  Northeast Region
  Sports Services
  Posted/Updated: 06/29/22
Assistant Coach - Men's and Women's Water Polo
  NY - Private University
  Northeast Region
  College Coaching
  Posted/Updated: 07/20/22
10 month - M W Tennis Head Coach - Facilities and Events Coordinator (71101)
  NY - Private University
  Northeast Region
  Posted/Updated: 06/29/22

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!