Smile Maker-Concierge
Sports Arena
Southeast Region
Sports Services
Posted/Updated: 10/13/21
Southeast Region
Sports Services
Posted/Updated: 10/13/21
Job Summary
Our arena staff is the single most important factor of overall event satisfaction. This is a great part-time opportunity based on our event needs and pays $15 an hour!
Responsibilities:
- Greeting with a smile, direct and assist guests within our Premium spaces and clubs
- Anticipate guest needs and concerns; be proactive in recognizing ways to make a moment
- Utilizing RFID long range technology to Make Moments & Surprise and Delight in our premium spaces and clubs
- Handle guest issues according to arena guidelines and code of conduct; writing incident reports in accordance with policy
- Consistently perform at an elevated level of service and use competent judgment
- Give eye contact, smiles, and warmly greet guests. Say PLEASE and THANK YOU to guests at every interaction
- Take ownership of a guest’s issue and follow it until completion
- Get to know what guests love and hate, and tailor service to their needs
- Share points of view when they see something that could be improved for guests or team members
- Other duties as required to elevate levels of service
Required Skills/Abilities:
- Must be able to work a flexible schedule to include nights, weekends, and holidays; must be able to report to work no later than 5:30 for weekday events
- Concierge experience is preferred
- Comfortable with making flexible decisions while working in Premium spaces and clubs
- Always professional in appearance and behavior: good hygiene and grooming
- Team player attitude and ability to work in a team environment
- Great English verbal and written communication skills; basic report writing skills necessary
How to Apply for Position:
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