Smile Maker-Concierge

  Sports Arena
  Southeast Region
  Sports Services
  Posted/Updated: 10/13/21

Job Summary

Our arena staff is the single most important factor of overall event satisfaction. This is a great part-time opportunity based on our event needs and pays $15 an hour!

 

Responsibilities: 

 

  • Greeting with a smile, direct and assist guests within our Premium spaces and clubs
  • Anticipate guest needs and concerns; be proactive in recognizing ways to make a moment
  • Utilizing RFID long range technology to Make Moments & Surprise and Delight in our premium spaces and clubs 
  •  Handle guest issues according to arena guidelines and code of conduct; writing incident reports in accordance with policy 
  • Consistently perform at an elevated level of service and use competent judgment 
  • Give eye contact, smiles, and warmly greet guests. Say PLEASE and THANK YOU to guests at every interaction
  • Take ownership of a guest’s issue and follow it until completion 
  • Get to know what guests love and hate, and tailor service to their needs 
  • Share points of view when they see something that could be improved for guests or team members 
  • Other duties as required to elevate levels of service 


Required Skills/Abilities: 

 

  • Must be able to work a flexible schedule to include nights, weekends, and holidays; must be able to report to work no later than 5:30 for weekday events 
  • Concierge experience is preferred 
  • Comfortable with making flexible decisions while working in Premium spaces and clubs 
  • Always professional in appearance and behavior: good hygiene and grooming 
  • Team player attitude and ability to work in a team environment 
  • Great English verbal and written communication skills; basic report writing skills necessary


 



How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 430 jobs in the sports industry - Cancel anytime

Payment Details

*By joining JobsInSports.com, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Basketball Trainer
  Sportsplex
  Southeast Region
  Sports Services
  Posted/Updated: 03/18/24
Ice Technician/ Driver
  Sports Organization
  Northeast Region
  Sports Services
  Posted/Updated: 03/18/24
SkyCam Operator Position
  Sports & Entertainment Company
  Central Region
  Sports Services
  Posted/Updated: 03/18/24
Graduate Assistant, Men's Lacrosse Operations
  Private University (CT)
  Northeast Region
  Sports Services
  Posted/Updated: 03/18/24
Athletics Game Day Staff - Temp Position
  Private University Athletics
  West Region
  Sports Services
  Posted/Updated: 03/18/24

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!