Smile Maker-Concierge

  Sports Arena
  Southeast Region
  Sports Services
  Posted/Updated: 10/13/21

Job Summary

Our arena staff is the single most important factor of overall event satisfaction. This is a great part-time opportunity based on our event needs and pays $15 an hour!

 

Responsibilities: 

 

  • Greeting with a smile, direct and assist guests within our Premium spaces and clubs
  • Anticipate guest needs and concerns; be proactive in recognizing ways to make a moment
  • Utilizing RFID long range technology to Make Moments & Surprise and Delight in our premium spaces and clubs 
  •  Handle guest issues according to arena guidelines and code of conduct; writing incident reports in accordance with policy 
  • Consistently perform at an elevated level of service and use competent judgment 
  • Give eye contact, smiles, and warmly greet guests. Say PLEASE and THANK YOU to guests at every interaction
  • Take ownership of a guest’s issue and follow it until completion 
  • Get to know what guests love and hate, and tailor service to their needs 
  • Share points of view when they see something that could be improved for guests or team members 
  • Other duties as required to elevate levels of service 


Required Skills/Abilities: 

 

  • Must be able to work a flexible schedule to include nights, weekends, and holidays; must be able to report to work no later than 5:30 for weekday events 
  • Concierge experience is preferred 
  • Comfortable with making flexible decisions while working in Premium spaces and clubs 
  • Always professional in appearance and behavior: good hygiene and grooming 
  • Team player attitude and ability to work in a team environment 
  • Great English verbal and written communication skills; basic report writing skills necessary


 



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