Coordinator, Guest Relations

This position has been filled - Job#: 95

Job Summary

1. You will provide first-class customer service and value for our fans.


2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.


3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.


4. You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.


5. You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.


6. You will innovate. We are nimble and first to market. We are not averse to risk.


7. You will have fun. We are in the business of happiness.

• Maintaining Team Member information including employee files and contact information.


• Oversee event needs including staff schedules, event assignments, staff check in, and event reports. 


• Respond to guest concerns as they arise in person, via email, and over the telephone.


• Assist with part-time staff including job applications, departmental records, and employee forms. 


• Reconcile department payroll.


• Create signage to communicate various information for assigned events.


• Maintain past event and guest concerns records.


• Responsible for procurement of department supplies, uniforms and other items.


• Assist with preparation and execution of staff trainings.


• Support the management of department intern.


• Coordinate with finance department in compiling and tracking department purchases into yearly budget book.


• Understand and act in compliance with the Collective Bargaining Agreement between MSE and the part-time union staff.


• Act as Manager on Duty for events as needed. 


• Track and mange staff attendance, contacting staff as needed.


• Other duties as assigned. 

• Bachelor’s degree.


• 1+ years administrative experience.


• Strong knowledge of MS Office, including Word, Outlook, PowerPoint and Excel. 


• Knowledge of ABI preferred. 


• Ability to effectively balance a diverse workload and complete projects on a deadline.


• Strong organization skills and attention to detail.


• Excellent written and verbal communication skills.


• Flexibility to work evenings, weekends, and holidays as needed.