Manager, Ticket Sales and Service

Job Summary

Essential Duties and Responsibilities:

• Develop and execute approved business plan for the Sales and Service Team.
• Recruit, hire, train, supervise a specialized the Sales and Service team.
• Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization
• Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
• Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
• Work with the Assistant AD Ticket Sales and Operations to develop, present and communicate ticket sales strategies, procedures and processes.
• Experience in creating and executing effective programs to grow sales, traffic and/or engagement.
• Develop and manage a robust prospecting plan.
• Identify, explore and research new sales opportunities to include group and season ticket sales target markets.
• Ongoing development of Sales and Service program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
• Track and report daily, weekly and monthly sales figures and relevant accountability reports as well as handling all commission reporting etc.
• Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
• Establish relationships and work together with all Georgia Tech Athletics Association external unity (ticket operations, marketing, digital media and event operation).
• Strong data analytics and quantitative skills in financial and assessment of monetization models.
• Knowledge of digital technologies, products and services and the overall digital ecosystem.
• Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.
• Ability to define digital trends across industries and apply those impacts.
• Other responsibilities as assigned by; Georgia Tech Athletic Association and The Aspire Group.

Education and Experience:

• Minimum 5 years in ticket sales, with minimum 2 years in group ticket sales.
• Possess a Bachelor’s degree in marketing, communication, business administration or any other related field.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Effective problem-solving ability
• Experience with Paciolan preferred
• Experience with Salesforce preferred
• Experience with SalesLoft preferred
• Experience with FanOne Marketing Automation preferred
• Excellent communication, presentation and listening skills
• Professional image and demeanor
• Ability to work well with others and confidence when taking initiative