Manager, Ticket Sales and Service

  Central Sports Sales Company
  Southeast Region
  Posted/Updated: 07/29/19

Job Summary

Essential Duties and Responsibilities:

  • Develop and execute approved business plan for the Sales and Service Team.
  • Recruit, hire, train, supervise a specialized the Sales and Service team.
  • Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization
  • Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
  • Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
  • Work with the Assistant AD Ticket Sales and Operations to develop, present and communicate ticket sales strategies, procedures and processes.
  • Experience in creating and executing effective programs to grow sales, traffic and/or engagement.
  • Develop and manage a robust prospecting plan.
  • Identify, explore and research new sales opportunities to include group and season ticket sales target markets.
  • Ongoing development of Sales and Service program in the following areas: season ticket, new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
  • Track and report daily, weekly and monthly sales figures and relevant accountability reports as well as handling all commission reporting etc.
  • Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
  • Establish relationships and work together with all Georgia Tech Athletics Association external unity (ticket operations, marketing, digital media and event operation).
  • Strong data analytics and quantitative skills in financial and assessment of monetization models.
  • Knowledge of digital technologies, products and services and the overall digital ecosystem.
  • Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.
  • Ability to define digital trends across industries and apply those impacts.
  • Other responsibilities as assigned by; Georgia Tech Athletic Association and The Aspire Group.

Education and Experience:

  • Minimum 5 years in ticket sales, with minimum 2 years in group ticket sales.
  • Possess a Bachelor’s degree in marketing, communication, business administration or any other related field.
  • Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
  • Effective problem-solving ability
  • Experience with Paciolan preferred
  • Experience with Salesforce preferred
  • Experience with SalesLoft preferred
  • Experience with FanOne Marketing Automation preferred
  • Excellent communication, presentation and listening skills
  • Professional image and demeanor
  • Ability to work well with others and confidence when taking initiative


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