Assistant, Group Sales
MLB Franchise
West Region
Sales
Posted/Updated: 12/26/19
West Region
Sales
Posted/Updated: 12/26/19
Job Summary
PRIMARY PURPOSE:
- Support of Group Sales Account Executives, Administration & Customer Service
ESSENTIAL JOB FUNCTIONS:
General
- Assist Group Sales department with day-to-day operations
- Work with Account Executives/Representatives to reach and surpass revenue goals
- Provide excellent customer service to clients
- Complete understanding of policies, procedures and programs
- Compile past client lists using Archtics and assign tasks
- Coordinate printing and shipping for all Group Sales
- Organize renewal process for Group Sales
- Run balance due reports for homestands
- Process payments, applying payments to specific events and line items
- Process fundraising and refund checks
- Use In-Design, Photoshop and Illustrator to create and update flyers and collateral
- Oversee the responsibilities, work and hours of the Customer Service Representatives
- Act as liaison with Ticket Technology department
Group Theme Days and Game Day Responsibilities
- Create and manage all theme day landing pages
- Coordinate with other departments on theme day logistics
- Escort groups for all pregame parades and on-field performances
- Assist with scheduling of National Anthem, Color Guard, God Bless America groups
- Manage and assist handing out of promo items for all theme days
- Organize the Group Leader Awards reception at the end of the season
- Edit and submit all scoreboard messages before each game
- Prepare information for homestand meetings and generate group attendance reports
SUMMARY OF QUALIFICATIONS AND EXPERIENCE:
- College degree preferred
- Responsible individual with consistent work ethic
- Proficient in Word, Excel, Salesforce, and Archtics ticketing system
- Proficient in Adobe Acrobat XI Pro, Illustrator CC, InDesign CC, and Photoshop CC
- Strong attention to detail
- Ability to handle multiple tasks in an efficient manner
- Excellent customer service skills
- Excellent time management, problem solving, communication and interpersonal skills
- Some physical requirements (lifting boxes, standing/walking for long periods)
- Consistent, punctual and regular attendance
- Professional image and demeanor
- Must take pride in providing error-free processing and top-quality reports
- Strong ability to work well with co-workers and supervisors in a team environment
- Ability to work a flexible schedule including evenings and weekends during season
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