Command Center Operator (Part-Time)

  MLB Franchise
  Southeast Region
  Sports Services
  Posted/Updated: 06/13/19

Job Summary

Position Summary
  • Responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year monitoring and support of the following systems at the Ballpark:
  1. Building Automation System (BAS)
  2. Fire Alarm System
  3. Lighting Control System
  4. ISS/CMMS System and the Smoke Control Panel.
  • Command center operators receive and respond to calls from Ballpark staff in regards to temperature, lighting and other service requests.

Essential Functions

  • Provide excellent customer service when dealing with Ballpark Staff and Contractors.
  • Provide information and assistance to calling parties concerning general assistance needs, emergency needs and security as appropriate.
  • Process service requests through ISS/CMMS system and assign/update and closeout as work is performed.
  • Ensure requests are addressed within a timely manner.
  • Follow procedures in dispatching personnel for emergency and non-emergency situations.
  • Log subcontractor arrivals and departures.
  • Assign escorts and/or keys as appropriate and ensure that the team is aware of the work to be performed during the subcontractor’s visit.
  • Log all activity/changes/adjustments to systems to ensure that future shifts understand actions taken and current status of systems.
  • Report on systems status at the end of each shift to Command Center Supervisor, Maintenance Manager and VP, Facilities via email.
  • Take actions to minimize energy waste within the ballpark at all times, including surveying the ballpark HVAC and Lighting to ensure equipment is not running outside of scheduled times.
  • Ability to work varying shifts, weekends and holidays to support 24/7/ 365 coverage as necessary.
Qualifications & Requirements
  • Ability to interface with occupants at all administrative levels.
  • Team player committed to working in a quality based environment, especially in close relationship with other technical facilities and operations staff.
  • Part time assignment will typically cover the weekends in up to 12 hour shifts and fill in for Full Time staff during vacations or illness.

Suggested Education & Experience Guidelines

  • Experience with monitoring multiple critical systems.


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