Ambassador

This position has been filled - Job#: 453372756

Job Summary

• Must be friendly and attentive to the needs of the fans and guests.
• Monitor entrances and inform the Head Usher or Assistant Head Usher when lines get backed up.
• Assist guests with special needs. Ex. wheelchair, walkers, etc.
• Help guests find restrooms, concession stands, smoking areas, Guest Services Stations, security guards, and first aid.
• Maintain order in assigned area by monitoring the crowd for potential disorder and intervene when appropriate and necessary.
• Must be able to address multiple guest concerns in a professional yet sympathetic manner.
• Required to be aware of many facets involving basketball, events, and the arena; including event schedules, food items available/location, merchandising locations, Security, first aid, etc.
• Help escort patron with special needs.
• Help with ticket relocations and ticket problems as needed.
• Aware of any special activities, functions, or promotions for that particular day and keep a strong understanding of all areas of the arena.
• Will know emergency evacuation plan and exit routes and must be able to remain calm and provide direction and guidance in the event of an emergency.