Manager, Membership Services

  NBA Franchise
  Southeast Region
  Administration/Management
  Posted/Updated: 03/04/20

Job Summary


We proudly promotes its core values for all those that interact with the company. As a member of our team:

  1. You will provide first-class customer service and value for our fans.

  2. You will champion a double-bottom line that engages, unifies and gives back to the community we serve.

  3. You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
 

Position Overview:
 
The Manager, Membership Services position is directly responsible for all revenue goals associated with an assigned account of existing season ticket holders. This position will prioritize establishing relationships by exceeding expectations, providing world-class service, and delivering excellent communication regarding events, programs and benefits.

 
Responsibilities: 

  • Meet and exceed retention and associated revenue goals with assigned account base.

  • Build relationships through active communication, including seat visits, phone calls, emails and other relevant communication channels. 

  • Improve year-over-year fan experience.
Minimum Qualifications: 

  • Bachelor’s Degree.

  • 1+ year experience in service/hospitality, sales or event management.

  • Excellent communication skills - interpersonal, verbal and written.


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