Premium Corporate Hospitality Account Manager

This position has been filled - Job#: 453375460

Job Summary

Summary

Under direction and supervision, the individual in this position will play a key role in establishing dynamic relationships with our Suite, Loft & Balcony Box clientele, providing superior customer service and will assist in executing a long-term renewal strategy.  

Key Responsibility Areas (KRA’s): 

• Individual may participate in special projects that support departmental goals and objectives that may be deemed as essential by the Director, Premium & Corporate Hospitality. 
• Act as the primary point of contact for assigned Suite, Loft & Balcony Box clients, ensure first class hospitality during their attendance at all events  
• Manage retention programs and events for existing Suite, Loft & Balcony Box
• Actively contribute to and participate in private Suite, Loft & Balcony Box client special events, trips and activities
• Assist in hiring and training Premium Ambassadors on the Premium & Corporate Hospitality team as needed
• Supervise Premium Ambassadors on event dates and run the Premium Levels as Manager on Duty for up to 5 events monthly 
• Contribute to and execute yearlong communication strategy to Suite, Loft & Balcony Box clientele 
• Organizes and executes private Suite, Loft & Balcony Box owner events in specified suite/loft locations on non-event/game days
• Implement and execute activation events in Premium club spaces on Suite level during games and events
• Attentively listens, comprehends, fulfills and anticipates Suite, Loft & Balcony Box client needs
• Actively coordinates with other internal departments to ensure the quality of the Suite, Loft & Balcony Box rental client experiences from initial sale, to billing, to event service, etc.
• Tactfully handles and resolves team and Suite, Loft & Balcony Box client issues and follows up appropriately
• Possesses a thorough knowledge of the NBA Team services and Suite, Loft & Balcony Box client benefits

 
Qualifications:  

• A Bachelor’s degree, preferably with a focus on business management, sports management, or a related field
• Minimum of 3 years’ experience in a service role with a focus on building relationships and renewing existing clients, preferably within the sports and entertainment industry
• Proven high level results in B2B sales and/or relationship building, preferably within the sports and entertainment industry
• Excellent communication and interpersonal skills and organizational ability
• Ability to work with and maintain highly confidential information is required
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
• Ability to anticipate problems and implement immediate corrective action
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
• Strong orientation towards hospitality/customer service for the meeting and entertainment industry
• Effective supervisory skills. 
• Must be proficient in Ticketmaster Archtics, MS Word, Excel, PowerPoint, Salesforce and Outlook.
• Proven time management, organizational, and prioritizing skills
• Ability to work long hours, including nights, weekends, and holidays.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.