Ticket Operations Manager

Job Summary

• Assist the Director with managing arena ticket office operations for approximately 150 sports and special events per year.


• Build and maintain events on the Ticketmaster Host and Archtics systems as assigned.


• Manage, train and develop all Ticket Operations Coordinators.


• Recruit, manage and supervise part-time ticket sellers.


• Review and perform balancing, depositing and reporting of ticket office receipts, as required


• Create and distribute ticket office sales reports.


• Direct creation and update of venue seating charts and distribute as needed.


• Implement all access control guidelines for each event.


• Assist with all product launches for all NHL Team ticket packages.


• Assist in the creation and management of the annual department budget.


• Establish and review operational policies and procedures for ticket office operations.


• Act as chief liaison for vendors, customer service inquiries and escalated customer issues.


• Provide unsurpassed customer service to all guests visiting the ticket office.


• Determine and communicate Ticket Office Coordinators’ & Sellers’ schedules. 


• Plan and execute Ticket Seller staff meetings as needed.


• Lead Ticket Sellers in guest relations initiatives.


• Interview and hire Ticket Sellers as approved by Director.


• Represent the department at weekly company management meetings and other 

• Other duties as deemed necessary or as directed.


• Assist SSE staff as deemed necessary or as directed.

• Bachelor’s degree


• Minimum five (5) years computerized box office experience with at least 2 years in a  management capacity or any equivalent combination of education and experience.

• Advanced knowledge of all Ticketmaster systems with an emphasis on Ticketmaster Host.  Archtics, AccountManager, TM One and TM1 Entry are also required.


• Significant successful compatible ticket office operations experience and business experience.


• Excellent skill in developing and managing department budgets.


• Strong math aptitude and ability to attend to detail.


• Proven effective management of multiple related areas.


• Demonstrate ability and experience developing and coordinating multi-faceted plans and issues.


• Proficient with Microsoft Office, with emphasis on Excel and Word.


• Demonstrate sound organizational, coordinating and personal interface skills.


• Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees and vendors.

• Proven job reliability, diligence, and dedication.


• Must be flexible with working nights, weekends, and holidays.


• It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative. 


• Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.