Retail Assistant Store Manager

Job Summary

Essential Duties and Responsibilities

• Oversee day-to-day operations of the store.
• Ensure the Total Customer Experience.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Strong product knowledge.
• Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory.
• Execute all company visual merchandising directives.
• Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inform store employees on updated proper store operations and procedures.
• Schedule and assign employee hours.
• Monitor payroll and expenses daily to ensure budget is met.
• Assist Program Team in reviewing merchandising activities; determining additional needed sale promotions.
• Support and adhere to all company policies, procedures, and guidelines.
• Direct all store operations on additional days, including game days and special events.
• Other duties may be assigned.

Education and/or Experience

• Three-Five years industry experience preferred.
• Associates or four year college degree in retail, business, management or related field, is preferred.

Job Knowledge, Skills and Abilities

• Will have a thorough knowledge of products.
• Must have knowledge of personnel scheduling and store operations.
• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits.
• This position requires that the person be highly organized, self-motivated individual who can work independently.
• Knowledge of principles and methods for showing, promoting and selling products or services.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
• Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Ability to motivate, develop and direct personnel.