Associate, Customer Service

This position has been filled - Job#: 453376938

Job Summary

 Position Summary: 

The Associate, Customer Service is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers.  

Position Responsibilities: 

• Provide prompt, accurate and courteous service to customers via phone, email, chat and in-person communication 
• Communicate ballpark policies, guidelines, procedures and general information in a clear and concise manner 
• Assist Client Retention & Service Managers with Season Ticket Member related initiatives
• Develop rapport and positive relationships with Season Ticket Members and general fans 
• Administer single game ticket sales for the regular season and Spring Training 
• Manage inbound calls, emails and chats for the organization 
• Support mobile ticketing and the Ballpark App 
• Facilitate necessary, appropriate and apt action to resolve ticket and guest issues
• Serve as main point of contact in the Ticket Services Lobby welcoming, greeting and directing guests 

Knowledge and Skills Required: 

• Established professional, personable and dedicated work ethic. Ability to work both independently and in a team environment 
• Bachelor’s Degree preferred 
• Minimum two years’ experience in customer service, preferably in the sports, retail or hospitality industries 
• Exceptional customer service skills with proven ability to manage complex situations 
• Proven technological aptitude to become proficient in organization’s ticketing system (ProVenue), Online Maintenance system, MLB Ballpark app and Customer Relationship Management software (Salesforce) 
• Demonstrated experience working in a fast-paced environment with emphasis on meeting deadlines 
• Excellent interpersonal, written and verbal communication skills 
• Flexibility to work non-traditional days and hours according to the Giants home schedule