Account Executive, Business Development

Job Summary

Account Executive, Business Development with Detroit Pistons / Palace Sports & Entertainment in Auburn Hills, MI

Detroit Pistons / Palace Sports & Entertainment jobs

Sports Jobs in Auburn Hills, MI

Ticket Sales and Services: Ticket Sales

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Summary:

Palace Sports & Entertainment properties include the Detroit Pistons, DTE Energy Music Theatre, Meadow Brook Music Festival and the Palace of Auburn Hills. Season Ticket Sales Account Executives sell a comprehensive array of Palace Sports & Entertainment ticket-related products for all properties, with a strong emphasis on Season ticket and Partial ticket plans for the Detroit Pistons and both music venues. Other products include, but are not limited to, Pistons Group packages, Hospitality, single event suite rentals and long-term suite leases. The ideal candidate must be a contentious, accomplished sales professional who leads by example, possesses the ability to establish concrete business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.



Essential Duties and Primary Responsibilities:

Responsible for, but not limited to, the sales of new Full, Partial and Group Outing ticket packages, as well as Single Game Suite Rentals and annual suite leases to both the business and consumer sectors for both Pistons and non-basketball related events
Maintain business relationships with a pre-determined book of business for on-going renewal and upsell opportunities
Meet and exceed established weekly, monthly and annual sales goals
Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
Generate an agreed minimum number of outgoing phone calls per day with the purpose of creating new business opportunities
Generate a agreed minimum number of weekly out of office as well as in arena face-to-face meetings to create new business opportunities
Provide a quality level of customer service to all ticket buyers, regardless of level of purchase
Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
Participate and contribute to daily or weekly sales team meetings and training sessions
Involvement in at least one specified networking group, to assist in creating new sales opportunities



Competencies:

Strong organizational, time-management, excellent oral and written communication, customer service and problem solving skills
Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines is key.
Proficient computer skills including Microsoft Office products (Word, Excel and Outlook) as well as the ability to learn and master new software programs including the CRM platform (Salesforce) and ticketing system (Ticketmaster Archtics) is essential.
Must have the ability to navigate the arena in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days.
Must be available to work flexible hours including nights, weekends and holidays



Qualifications:

A minimum of two years of successful sales experience regardless of previous industry
Four-year college degree
Established network of clients in the Detroit Metro area preferred but not necessary



This job description in no way states or implies that these are the only duties to be required by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.



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