Box Office Manager

Job Summary

Box Office Manager

Norfolk Festevents

Norfolk, VA

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Norfolk Festevents, Ltd., Norfolk, Virginia.

Virginia's largest nonprofit outdoor event planning and production company, based in Norfolk, Virginia, is seeking an experienced, results oriented, data-driven, highly motivated, professional to fill the new Box Office Manager position with Norfolk Festevents, Ltd.

OPEN POSITION: Box Office Manager Full Time Position

TYPE: Salaried with Benefits

REPORTS TO:CEO, President IMMEDIATE SUPERVISION:Sales Director

The Box Office Manager supervises all of the department's box office operations, including primary oversight of ticketed events for Town Point Park. The Box Office Manager is responsible for all normal box office ticket sales (advance and on-site), accounting, financial reporting functions, managing sellers and supervisors as well as monitoring and reconciling accounts. This position manages box office operations within the company and works with in-house ticket system Seat Advisor (SABO).

ESSENTIAL FUNCTIONS:

The Position will ultimately report the CEO and President with daily direction from the Sales Director. This position is responsible for maintaining strong financial and inventory controls at all times. The Box Office Manager works closely with the Sales Department and Accounting Department to ensure accurate financial reporting and full and accurate accounting for all ticket sales. In addition, this position oversees ticketing and event control procedures, reconciles accounting records, generates tax reports and reviews and prepares box office reports. The Box Office Manager is the primary liaison between the box office, event staff and the organization's business office.

In addition, the Box Office Manager is the primary liaison between the box office and patrons, event staff and admission gate personnel. This includes, but is not limited to, providing both patrons and event staff assistance with seating or ticketing issues.

The work of this position requires knowledge of specific vocational, administrative and technical components which may be obtained with a two-year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school however a four year college degree is preferred. Knowledge of common, web-based ticket sales programs is preferable and at least three years of experience supervising box office operations is required.

ADDITIONAL QUALIFICATIONS & JOB DUTIES:

Create and maintain all special events and promotions in SABO Ticket system, including seating manifests, price tables, discounts & promotions, presales, etc.
Assist in the creation and management for all ticketing activities including seating designs and pricing for Festivals, Events, Fundraising (Friends of Festevents), and Fundraising Campaigns (Town Point Park Campaign).
Assist the senior staff reporting needs, ticketing functionality, etc. and ensure the proper use of ticketing system.
Assist with the hiring, training, scheduling, supervision, and evaluation of all Box Office personnel.
Direct customer service procedures on day-to-day basis, including handling all customer service issues from all points of sale (internet, phone, etc.)
Oversee the preparation of all financial reconciliation in regards to income and ticket reports etc.
Act as systems administrator for ticketing system and liaison between SABO and staff.
Maintain all box office policies and procedures.
Reconcile and manage VIP Ticket sales, premium services and group sales orders, fundraising and process all ticketing orders.
Maintain marketing/trade/comp policies for all events.
Perform other duties as assigned by the CEO and President.

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