PT Ticket Seller Supervisor

  Sports Arena - Minnesota
  Central Region
  Administration/Management
  Posted/Updated: 07/21/21

Job Summary

Job Summary
 
This position will assist with will call, ticket sales, and customer service windows during events, as well as perform any other related ticketing duties as needed.  Supervisors are expected to maintain accuracy when handling all financial and ticketing transactions.


Duties and Responsibilities

  • Supervise and assist ticket sellers as they complete single ticket sales, distribute will call tickets, and provide customer service for events.

  • Independently resolve AXS Mobile Delivery issues and answer AXS related customer questions at resolution using knowledge of web-based administrative program.
  • Answer the general Ticketing phone line and provide customer support to guests calling in with questions.

  • Provide support to managers and administrators as needed within the Box Office.

  • Handle cash and credit transactions responsibly and accurately. Count out sellers at the end of each shift.

  • Assist in training new event staff and communicating new policies and procedures to current staff.

Required Qualifications (Job Knowledge, Skills, and Education):

  • High School diploma or equivalent required.

  • A minimum of 1-2 years of related work experience, including box office or ticketing systems.

  • Prior cash handling experience; able to accurately and efficiently deal with large quantities of cash and other payment methods. 

  • Understand or able to learn basic computer skills.

 


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