Director of Retail Operations

  MLB Team
  Southeast Region
  Posted/Updated: 09/09/21

Job Summary


The Director of Retail Operations will oversee all aspects of the retail operation and play a vital role in introducing the market to a new team brand through creative, unique, and traditional retail offerings.


  • Full-Time / Salary & Benefits (Medical/Dental/Vision Coverage) 

  • October-March: Normal business hours with supplemental engagement at community and special events 

  • April-September: Flexibility to work additional nights and weekends beyond normal business hours 


  • Develop and execute a profitable merchandise and retail strategy

  • Oversee all merchandise procurement and pricing with a customer-focused and revenue generating mindset

  • Continually monitor product sales, inventory trends, and pricing margins to ensure targeted profitability projections

  • Manage, analyze, and enhance all aspects of the Online Team Store

  • Maintain relationships with Major League Baseball licensing department and merchandise vendors

  • Identify new trends, innovations, and concepts that can be incorporated into product offerings and retail strategy
  • Develop marketing plans that effectively promote merchandise sales through existing marketing platforms

  • Design and rotate store layouts and kiosk placements with the goal of maximizing revenue streams

  • Coordinate storage and monitor physical security of all merchandise inventory

  • Recruit, train, and effectively lead a team of seasonal retail employees

  • Manage and master the Point-of-Sale system used for merchandise
  • Assist with ordering of all on-field apparel and uniform combinations for team

  • Provide exceptional customer service with every guest, partner, and client interaction 

  • Other team-related duties as directed by the General Manager and Assistant General Manager


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