Director of Operations

  Sports Facility
  West Region
  Posted/Updated: 11/17/21

Job Summary

Utilizing independent judgment, the Director of Operations directs, manages, supervises and coordinates the activities and operations of the facility’s event set-up, housekeeping, and maintenance programs, including the operation and maintenance of the mechanical, electrical and HVAC systems. 
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions

  • Assure the highest quality service to all tenants by establishing goals and supervising managers
  • Select, train, motivate and evaluate management and supervisory staff; provide or coordinate staff training and safety programs; work with employees to correct deficiencies; implement discipline and termination procedures

  • Establish, disseminate and monitor work performance and safety standards
  • Effectively handle employee grievances

  • Develop and implement standard operating procedures for each area of responsibility, including an effective preventive maintenance program

  • Assist General Manager in preparation and administer departmental annual budget
  • Assist General Manager in developing and maintaining Capital Improvement Project reports and recommendations for the facility

  • Maintain cost records of work performed and prepare cost estimates as requested

  • Prepare invoices for services rendered that are to be used in event settlement

  • Develop and maintain accountings for labor, materials and utilities by event and cost category

  • Check, verify and approve all payroll work sheets of personnel under departmental jurisdiction

  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate

  • Administer maintenance and service contracts (i.e. HVAC, elevators, pest control, foliage maintenance, fire systems, etc.)
  • Order supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies

  • Develop and maintain a hazardous materials communication program; maintain material safety data sheets and various other required records and permits
  • Establish and maintain effective working relationships with staff, contractors and facility users

  • Must be able to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days


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