Business Manager, National Campus

  Tennis Association Company
  Southeast Region
  Posted/Updated: 07/25/22

Job Summary

Provide effective leadership and support, including all business related to racquet sports, and guest relations-related initiatives for the National Campus.  Provide direction and supervision to the Front Desk, Program Department, and Manager on Duty (MOD) staff. Recommend all business opportunities based on Campus programming data.

  • Responsible for operation and daily delivery of front desk services including court booking system, programming, and lessons, with oversight of the Front Desk lead
  • Coordinate with MOD’s to ensure consistent communication
  • Consistently review and update all front desk, programming, and customer care guidelines and policies.
  • Work closely with the Director of Racquet Sports to implement programming.
  • Create and organize an annual program registration calendar.
  • Provide financial updates and projections for the National Campus. Create strategies around customer engagement to increase revenue.
  • Oversee the implementation and direction of Facility Management Tool
  • Ensure implementation of customer service training and continuing education opportunities for front desk, programming, and MOD staff.
  • Other duties as assigned.

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