Business Manager, National Campus

Job Summary

• Responsible for operation and daily delivery of front desk services including court booking system, programming, and lessons, with oversight of the Front Desk lead
• Coordinate with MOD’s to ensure consistent communication
• Consistently review and update all front desk, programming, and customer care guidelines and policies.
• Work closely with the Director of Racquet Sports to implement programming.
• Create and organize an annual program registration calendar.
• Provide financial updates and projections for the National Campus. Create strategies around customer engagement to increase revenue.
• Oversee the implementation and direction of Facility Management Tool
• Ensure implementation of customer service training and continuing education opportunities for front desk, programming, and MOD staff.
• Other duties as assigned.