Ticketing Intern

  American Hockey League
  West Region
  Sports Internship
  Posted/Updated: 07/21/21

Job Summary

This American Hockey League affiliate of the NHL Team, is seeking individuals looking to break into the sports industry.  Specifically, the Ticketing Department is looking to fill a ticketing intern role that will gain experience by supporting the Ticketing Department with the day-to-day operations in the areas of Season Ticket Memberships, Guest Services, Member Experiences, and Ticket Operations.

Role Responsibilities:

  • Provide accurate and courteous service to Season Ticket Members, Club Seat Members, Mini Plan Buyers, and general fans. 
  • Assist in planning and executing Season Ticket Member experiences and events, including setup and event operations.

  • Perform various clerical duties including filing, fulfillment of mailing projects, and distribution of mail.
  • Update data leads lists, and help streamline processes in Salesforce software, wufoo forms, Zipwhip. 

  • Gain an understanding of skills used to successfully create and manage FEVO group links.

  • Perform other duties as assigned



Role Qualifications (Skills/Experience/Capabilities):

  • Positive and resilient team-centric attitude with a professional demeanor

  • Strong critical thinking, problem solving, and conflict resolution skills

  • Ability to communicate effectively with prospects, members, fans, and corporate partners in a professional manner

  • Excellent organizational and oral/written communication skills

  • Passion for working in sports, working in a team environment, and interacting with fans

  • Proven ability to work independently and take ownership of projects

 
Internship Requirements:

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Familiar with social media platforms (Facebook, Twitter, Instagram, YouTube)

  • Pursuing a four-year college degree or graduate degree
  • Comfortable with face to face, in-person experiences with fans

  • Experience in the sports industry or a customer service industry preferred


 


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